Refund policy

Crybananacat - Return, Replacement & Cancellation Policy

At Crybananacat, we put immense care into fulfilling every order for you! Whether it is our custom-printed apparel and accessories (T-Shirts, Mugs, Tote Bags) or our cuddly companions (Soft Toys), we ensure quality checks before dispatch.

Please read our policy carefully: We do not offer cash refunds or general returns; we only provide 100% Free Replacements under specific conditions.

1. Replacements Only (No Returns / Refunds)

We do not accept returns or provide refunds for change of mind. However, we offer a 100% Free Replacement only in the following genuine cases:

  1. Manufacturing or Printing Defects: For T-shirts, Mugs, Tote Bags, and Soft Toysโ€”if there is a major tear, open stitching, significant print error, structural damage, or broken/chipped item upon arrival.
  2. Wrong Product Received: If you received a completely different size, color, design, or product item than what you originally ordered.
  3. Mandatory Unboxing Video Requirement: To successfully claim a replacement, you MUST provide a clear, uncut Unboxing Video starting continuously from showing the sealed shipping label to opening the package. Without a valid unboxing video, we cannot process or approve any claims for damages, defects, or missing items.

2. Non-Replaceable / Non-Returnable Scenarios

We DO NOT accept replacement requests in the following scenarios:

  1. Size Issues: For custom-printed apparel, we cannot replace items if you ordered the wrong size. Please always refer to our Size Chart before purchasing.
  2. Change of Mind: We do not accept requests if you no longer want the product, or if you dislike the color/fit after delivery.
  3. Slight Variations: Minor color variations due to screen brightness settings, or minor plush size variations (1-2 cm) in soft toys, are normal and not considered defects.
  4. Usage Wear & Tear: Damages caused by rough handling, washing misuse, or normal wear and tear after delivery are not eligible.

3. Cancellation Policy

  1. Apparel & Print-on-Demand items (Mugs, T-Shirts, Tote Bags): Orders can only be cancelled within 2 hours of placement before they move into production.
  2. Soft Toys: Orders can be cancelled within 2 hours or before they are packed/dispatched from our warehouse.
  3. Once an order enters production or dispatch, it cannot be cancelled or modified.

4. RTO (Return to Origin)

If a parcel is returned to our warehouse because of an incorrect/incomplete address, phone number not reachable, or house locked during delivery attempts:

  1. We can reship the parcel, but the customer will have to pay the additional shipping charges.
  2. No refunds or free replacements are provided for RTO orders due to courier return logistics.

5. How to Reach Us?

If you have received a defective, damaged, or incorrect item, please contact us within 48 hours of delivery:

Email: workforbananacat@gmail.com

WhatsApp: +917982589833

Subject: Replacement Request - Order #[Your Order ID]